Privacy Policy

Shahad Al Jazeera Sweets & Pastries Effective Date: June 16, 2026 Last Updated: June 16, 2026

1. Introduction

Welcome to Shahad Al Jazeera Sweets & Pastries (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.shahadaljazeerauae.com, place an order, or interact with us through our digital platforms.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

This policy is compliant with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable UAE regulations.

2. Who We Are

Shahad Al Jazeera Sweets & Pastries Al Ain, United Arab Emirates

Branches: Jahili | Zakher | Hili Naifa | Al Aamerah

📧 shahadaljazeerauae@gmail.com 📞 600 569996 💬 WhatsApp: +971 54 552 4755

3. Information We Collect

We may collect the following categories of personal information:

3.1 Information You Provide Directly
  • Account Information: Name, email address, password when you register on our website.
  • Order Information: Billing address, delivery address, contact number, and any special instructions you provide when placing an order.
  • Payment Information: We do not store your full payment card details. Payments are processed securely through our payment gateway providers.
  • Communication Data: Messages, inquiries, or feedback you send us via email, WhatsApp, or our contact form.
  • Custom Cake Orders: Any personalisation details, event information, or design preferences you share with us for customised orders.
3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device & Browser Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on the site, links clicked, and referring URLs.
  • Cookie Data: Information stored by cookies and similar tracking technologies (see Section 8 for details).
3.3 Information from Third Parties

We may receive information about you from our delivery partners (Talabat, Deliveroo, Careem Food, Noon, Smiles, Flowwow, Keeto) or social media platforms (Instagram, TikTok, Snapchat, Facebook) when you interact with our listings or pages on those platforms.

4. How We Use Your Information

We use the information we collect for the following purposes:

Purpose Legal Basis
Processing and fulfilling your orders Performance of a contract
Managing your account and login Performance of a contract
Coordinating delivery with third-party partners Performance of a contract
Sending order confirmations and updates Performance of a contract
Responding to your inquiries and customer support requests Legitimate interest / Contract
Sending promotional offers, new product announcements, and seasonal deals (with your consent) Consent
Improving our website, products, and services Legitimate interest
Preventing fraud and ensuring website security Legitimate interest / Legal obligation
Complying with UAE legal and regulatory requirements Legal obligation


5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data in the following limited circumstances:

5.1 Delivery Partners

To fulfil your orders, we share relevant details (name, address, contact number, order details) with our delivery partners, including Talabat, Deliveroo, Careem Food, Noon Food, Smiles, Flowwow, and Keeto. These partners are bound by their own privacy policies and are obligated to protect your data.

5.2 Payment Processors

Your payment information is shared with our secure, PCI-DSS-compliant payment processors solely for the purpose of completing your transaction.

5.3 Technology Service Providers

We use third-party service providers to operate our website and business, including hosting, analytics, and marketing tools (e.g., Google Analytics, Elementor, GTranslate). These providers access your data only as needed to perform services on our behalf.

5.4 Social Media Platforms

When you interact with our pages on Instagram, TikTok, Snapchat, or Facebook, those platforms may collect data in accordance with their own privacy policies.

5.5 Legal Requirements

We may disclose your information if required to do so by UAE law, court order, or governmental authority.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Specifically:

  • Order and transaction records are retained for a minimum of 5 years in compliance with UAE commercial law.
  • Account information is retained for as long as your account remains active or as needed to provide services.
  • Marketing data is retained until you withdraw your consent.

Upon expiry of the retention period, your data will be securely deleted or anonymised.

7. Your Rights Under UAE PDPL

As a data subject under UAE law, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete data.
  • Right to Deletion: Request erasure of your personal data, subject to legal retention obligations.
  • Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
  • Right to Object: Object to processing based on our legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at shahadaljazeerauae@gmail.com with your full name and request. We will respond within 30 days in accordance with applicable law.

8. Cookies Policy

Our website uses cookies and similar technologies to enhance your browsing experience.

Types of Cookies We Use:

Strictly Necessary Cookies Essential for the website to function, including shopping cart functionality and login sessions. These cannot be disabled.

Analytical / Performance Cookies Help us understand how visitors interact with our website (e.g., Google Analytics). This data is aggregated and anonymous.

Functional Cookies Remember your preferences, such as language selection (English/Arabic).

Marketing / Targeting Cookies Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns on social media platforms.

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. For more information, visit www.allaboutcookies.org.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for data transmitted on our website.
  • Secure, access-controlled systems for storing personal data.
  • Regular security assessments of our website and infrastructure.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately at shahadaljazeerauae@gmail.com and we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites, including our delivery partners and social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

Shahad Al Jazeera Sweets & Pastries Al Ain, United Arab Emirates

📧 Email: shahadaljazeerauae@gmail.com 📞 Phone: 600 569996 💬 WhatsApp: +971 54 552 4755 🌐 Website: www.shahadaljazeerauae.com

We are committed to addressing your concerns promptly and transparently.

© 2026 Shahad Al Jazeera Sweets & Pastries. All Rights Reserved.